FAQS

We understand your concerns about the people you let into your home, and we take those concerns seriously. We provide our employees with competitive wages, benefits, and work hours, and in return, they are the caring, loyal backbone of our company and absolutely integral to our success. We carefully screen each employee’s background before hire, and our company is bonded and insured for further protection to our customers.

You are not at risk for legal action or liability if our employee is injured while cleaning your home. As employees of a legitimate business, our workers are entitled to coverage through our Workers’ Compensation plan. This is enforced by state law, which requires us to carry Workers’ Compensation insurance to protect our employees in case of on-the-job injury.

Please communicate your problems or concerns to our office as well as to your Team Captain as soon as you can. We want to work with you to address any problems in a timely fashion. We can either send a team back to your house to resolve the matter, or we can leave a note on your file to ensure the problem is corrected on the next visit. You can choose which resolution is more convenient for you.

We use a number system to identify any keys entrusted to our office, so in case of accidental loss or theft, your key has no identifying information attached to it. Keys are stored in a locked case and removed only on your scheduled cleaning days. Keys in use are kept in a pouch in the maid’s book, given back when service is complete, and returned to the locked case as soon as possible. Our insurance company requires that we notify you immediately if your key is determine to be missing, and we will cover the cost of changing your locks if you feel that is necessary.

We are able to offer you lower prices if you provide supplies yourself. When our team notices your supply is running out, they will leave you a note so that you can replace it before the next visit. However, we can bring our own cleaning supplies at your request.

Most cleaning crews are teams of two people. At times, we might need to send three people in order to meet certain scheduling demands. The size of the team sent to your home depends largely upon your needs.

While we try to send the same workers each visit, illnesses, vacations, and other scheduling concerns might sometimes make that impossible. Even if a substitute cleaner is sent to your home, she is typically accompanied by one of your regular team members who is already familiar with your home. This flexible scheduling allows us to maintain your regular appointments even when unexpected events arise.

We are happy to work with you to establish a safe, secure method of entry to your home. A number of our customers are busy people who have too much to do to sit at home waiting for a cleaning crew to arrive. Many people simply provide our office with a spare key, but we can also make arrangements for our crew to collect a key from under a doormat or enter through an unlocked door.

If you will not normally be home while we are cleaning, we ask that you please make time to introduce your pets to our team on the first visit. Take a moment to explain where you keep pet treats, and let your pets get familiar with our workers. This way, when our team returns in the future, they can give your animals a treat and get started working — our workers are pet friendly. If your pets tend to aggressively protect your home from visitors, please do secure them for everyone’s safety.

Our workers strive to be careful and cautious, and we are truly sorry this has happened. Please contact our office so that we can resolve the problem right away. our insurance fully covers any damage for which our team is responsible.